Acceptable Phone Use Policy

The Midwest Energy & Communications (MEC) Acceptable Phone Use Policy (“APUP”) governs the use of fiber phone services provided by MEC. Upon signing the Terms and Conditions of Service Agreement, Customer agrees to abide by and be bound by the terms and conditions of this APUP.

Customer is responsible for complying with the APUP. Customer is also responsible for the actions of others who may be using the Services under Customer’s account. Customer must respond in a timely manner to complaints concerning the Services.

Violation of Acceptable Phone Use Policy

MEC does not monitor the telephone conversations of its customers. However, MEC reserves the right to investigate accounts that it suspects do not comply with the APUP. If MEC is alerted to or otherwise becomes aware of violations or potential violations of this AUP, MEC will take whatever measures it deems necessary and appropriate to stop or prevent those violations.

Violation of this APUP may result in MEC taking actions ranging from a warning to a suspension of privileges or termination of Services. MEC may, but is under no obligation to, provide Customer with advance notice of an APUP violation via e‐mail or other communication and request that such violation be immediately corrected prior to taking action. MEC reserves the right to act immediately and without notice to suspend or terminate Services in response to a court order or other legal requirement that certain conduct be stopped or when MEC determines, at its sole discretion, that which the conduct may:

• Expose MEC to sanctions, prosecution or civil action;
• Cause harm to or interfere with the integrity or normal operations of MEC networks or facilities;
• Interfere with another person's use of MEC services or the Internet;
• Damage or disparage the reputation of MEC or its services; or
• Present a risk of harm to MEC, its customers, employees, officers, directors, agents, or other representatives.

MEC may refer potential violations of laws to the proper authorities, may cooperate in the investigation of any suspected criminal or civil wrong, and will cooperate with authorities when required to do so by law, subpoena, or when public safety is at stake. MEC assumes no obligation to inform Customer that information has been provided to law enforcement authorities and, in some cases, may be prohibited by law from providing such notice. MEC shall not be liable for any damages of any nature suffered by Customer or other user or third party resulting in whole or in part from MEC exercising any of its rights under this APUP.

Prohibited Uses and Activities

Prohibited activities include but are not limited to:

• Making illegal robocalls
• Using the Service for any purpose that violates local, state, or federal laws or to promote illegal activity.
• Committing fraud
• Performing illegal telemarketing
• Illegally recording calls
• Making harassing or threatening calls
• Violating the Telephone Consumer Protection Act 
• Engaging in activities that violate FCC regulations, such as using unauthorized equipment or interfering with other users' communications.

Privacy

Customer is responsible for any personal information given over the phone by Customer or anyone using Customer's account. 

Contact for Reporting Abuse

Any party seeking to report a violation of this AUP may contact MEC via email to abuse@teammidwest.com or by mailing:

Midwest Energy & Communications
Attn: Fiber Phone Abuse
60590 Decatur Road
Cassopolis, MI 49031