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Or call 800.492.5989 24/7 to report an electric or fiber outage.
Please do not report outages via email or social media.
Please note: Our payment system will undergo a brief maintenance Friday, July 11 at 1 a.m. eastern. During this window, you may be unable to make a payment via desktop, phone, or your SmartHub mobile app. We expect this window to end at approximately 1:30 a.m. eastern.
We bill ahead for service. Depending on when your installation occurs within the billing cycle, your first bill may include a prorated amount for the month you were installed, plus the following two months.
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